What "99.5% accuracy" means at Oklook
We measure accuracy on a rolling 30-day window, ending at the last full UTC day. Three independent signals feed every accuracy number you see on this page.
1. Shadow audits — 70% of the score
For 8% of production verifications during your first 90 days as a customer (5% steady-state), we silently route the same job to a second qualified reviewer. Neither reviewer knows it's happening. We compare their per-check verdicts.
If the two reviewers agreed on the objective checks, the original verdict counts as accurate. If they disagreed, our adjudication panel reviews the asset and picks the right answer; if the original reviewer was wrong, that counts as an accuracy miss.
2. Customer disputes — 25% of the score
When you dispute a verdict, our adjudication panel reviews within 1 business day. If the panel finds Oklook was wrong, that counts as one accuracy miss. If the panel finds we were right, no impact on the metric. If the dispute is over a subjective check, the dispute is logged but does NOT count for or against the SLA — see the next section.
3. Trap performance — 5% of the score (internal)
We continuously inject known-good verifications into the queue at the same rate as production work. Reviewer accuracy on these traps is the third input. This signal is internal-facing only — it doesn't appear in the per-customer numbers but feeds our composite score.
Subjective checks are excluded
Some checks (like "tone matches the brief") are inherently subjective. We tag those subjective in the rubric, route them only via consensus tiers (Standard or Enterprise), and exclude them from the SLA calculation. The consensus verdict is treated as the right answer.
Adjudication
Through 2026 Q3, our internal team adjudicates disputes within 1 business day. From Q4 we move to a three-person panel, and post-revenue we'll add a rotating third-party panel. Customers can escalate to binding arbitration only if we can't agree.
Our commitment
The numbers on this page are contractually binding. The Master Service Agreement references this methodology directly (§5.1). If we miss your tier's SLA over a calendar month, we automatically apply a 25% credit to your prepaid balance within 5 business days. You don't have to ask.
Last updated: 2026-04-30 (v1.0) Tier targets: Standard 99.5% / Enterprise 99.9% / Fast (best-effort, no penalty)